ChoCho

1. Introduction

Welcome to ChoCho ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").

By using ChoCho, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you register and use our Service, we may collect the following personal information:

Account Information: Email address, username, password (encrypted), and profile information
Profile Data: Profile photo, bio, location (city/region), and preferences
Identity Verification (KYC): Government-issued ID, selfie photos, and verification documents when you complete our KYC process
Contact Information: Phone number for account verification and security

2.2 Content You Create

Posts: Videos, images, descriptions, and metadata about items you share
Communications: Messages, comments, and interactions with other users
Feedback: Ratings, reviews, and feedback you provide

2.3 Automatically Collected Information

Device Information: Device ID, model, operating system, and unique device identifiers
Usage Data: App features used, posts viewed, search queries, and interaction patterns
Location Data: Approximate location based on IP address or GPS (with your permission) to show nearby items
Log Data: IP address, browser type, access times, and pages viewed
Cookies and Tracking: Session tokens and analytics data

2.4 Communications

Chat Messages: Real-time messages exchanged between users
Audio Calls: Voice call metadata (duration, participants) - calls are not recorded
Push Notifications: FCM tokens for sending notifications

3. App Permissions

To provide our services, the ChoCho app may request the following permissions from your device:

3.1 Camera Permission

Purpose: To allow you to capture photos and videos of items you want to share, take selfies for KYC verification, and scan QR codes
When requested: When you create a post, update your profile photo, or complete KYC verification
Can be declined: Yes, but you won't be able to capture new photos/videos directly in the app. You can still upload from your gallery

3.2 Location Permission

Purpose: To show you items available near your location and help you find nearby donors/receivers
When requested: When you first use the app or browse items
Can be declined: Yes, but the app will use your IP address for approximate location. You can manually set your location preferences
Background location: We do not collect location data when the app is not in use

3.3 Microphone Permission

Purpose: To enable audio calls between users for transaction coordination
When requested: When you initiate or receive an audio call
Can be declined: Yes, but you won't be able to use the voice call feature. You can still use text chat

3.4 Photo/Media/Files Storage

Purpose: To allow you to upload photos and videos from your device gallery and save received images
When requested: When you select photos/videos from your gallery or save media
Can be declined: Yes, but you won't be able to upload existing photos/videos or save images from the app

3.5 Notifications Permission

Purpose: To send you important updates about messages, item claims, and app activities
When requested: When you first install or open the app
Can be declined: Yes, but you may miss important notifications. You can manage notification preferences in app settings

Managing Permissions: You can review and change these permissions at any time through your device settings (Settings > Apps > ChoCho > Permissions).

4. How We Use Your Information

We use the collected information for the following purposes:

Provide Services: Create and manage your account, facilitate posting and claiming items, enable communication between users
Personalization: Customize your feed based on location and preferences, recommend relevant items
Safety and Security: Verify user identity through KYC, prevent fraud and abuse, monitor compliance with our Terms
Communication: Send notifications about transactions, messages, and app updates, respond to your inquiries and support requests
Analytics: Understand how users interact with our Service, improve features and user experience
Legal Compliance: Comply with legal obligations and enforce our policies

5. Information Sharing and Disclosure

5.1 Public Information

The following information is visible to other users:

Your profile information (username, photo, bio)
Posts you create (videos, images, descriptions)
Comments and likes on public posts
Your approximate location (city/region only)

5.2 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our Service:

Cloud Storage: Supabase for data storage and real-time features
Communication: Agora for audio call functionality
Analytics: Service providers for app analytics and performance monitoring
Hosting: Cloud infrastructure providers

These third parties are obligated to protect your information and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit and at rest
Secure authentication with password hashing
Regular security assessments and updates
Access controls and authentication mechanisms
Secure backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Update

You can access and update your account information through the app's settings at any time.

7.2 Delete Account

You may request deletion of your account by contacting us. Upon deletion:

Your profile and personal information will be removed
Your posts may be anonymized or deleted
Some information may be retained for legal compliance

7.3 Communication Preferences

You can opt out of promotional notifications through app settings, but you will still receive essential service-related communications.

7.4 Location Data

You can disable location services through your device settings. Note that this may limit certain app features.

8. Children's Privacy

Our Service is not intended for children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal purposes.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending you a notification through the app (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@chocho.global
Website: https://chocho.global

14. Specific Rights by Region

14.1 For Users in Vietnam

Under Vietnamese data protection laws, including the Law on Cybersecurity and related regulations, you have the right to:

Access your personal information that we collect and process
Request correction of inaccurate or incomplete personal data
Request deletion of your personal information when it is no longer necessary or when you withdraw consent
Object to the processing of your personal information for certain purposes
Request restriction of processing in certain circumstances
Withdraw your consent at any time, where processing is based on consent
File a complaint with the relevant Vietnamese authorities if you believe your rights have been violated

We are committed to complying with Vietnamese data protection requirements and ensuring the security of your personal information.

14.2 For Users in Other Regions

Regardless of your location, you have fundamental rights regarding your personal information:

Access and review your personal data
Request correction of inaccurate information
Request deletion of your account and associated data
Opt-out of certain data processing activities
Contact us with privacy concerns or questions

We respect your privacy rights and will work with you to address any concerns. Please contact us at support@chocho.global to exercise any of these rights.